At Herbnic, we strive to ensure that every shopping experience with us is smooth and satisfying.
Please read our cancellation and refund policy carefully before placing an order.

 

Order Cancellation

• Orders can be cancelled before they are shipped by contacting our support team at support@theherbnic.com or +91 95867 54634.

• Once the order has been packed or dispatched, it cannot be cancelled.

 

Returns & Refunds

We accept returns only if:

• The product is damaged, defective, or incorrect at the time of delivery.

• You notify us within 24 hours of receiving the order by sharing clear photos and your order details.

 

Refund Process

• After your return request is approved, the product must be returned in its original packaging and unused condition.

• Refunds will be processed within 7–10 working days after we receive and inspect the returned item.

• The amount will be credited to your original mode of payment. (Processing time may vary depending on your bank or payment provider.)

 

Non-Returnable Items

For hygiene and safety reasons, certain products (such as personal care, consumables, or perishable items) are not eligible for return or refund unless received in a damaged or defective condition.

 

Need Help?

For any questions regarding cancellations or refunds, please reach out to us at:
📧 support@theherbnic.com | 📞 +91 95867 54634